Support

If you have any suggestions, criticism, praise, find mistakes or you need help. You can contact the KAIBITS Software support under following e-mail: support e-mail contact

FAQ

Network Signal Info Pro / Networl Signal Info Cell has wrong values or is not in database ? To get the location from a cell tower, Network Signal Info Pro send some data to a online database and get back the locations values. The online database is from a third party (http://locationapi.org) but some data can be wrong or some cell towers missing. The online database is still growing. When you get the message “cell has wrong values or is not in database” Network Signal Info / Pro can not show the position of the cell tower, because no cell tower position data could be determined. Note: The database query is not free, when you find a free database with a online query please let me no. Since Version 2.50.00 Network Signal Info / Pro generate a own local celltower database. Android 6, WLAN information, no MAC address, no frequency, no channel, no encryption ? Since Android 6 Google has changed the permissions for WLAN scan information and your privacy. The Mac address can no longer be read. To see your WLAN frequncy, channel and encryption, you must enable your GPS location. The reason for this change? I don’t know. Why no dual sim support ? Network Signal Info / Pro does not support dual sim models, because the stock Android have no API to get the information. Every manufacturer from dual sim phones have their own solution. That is the reason why Network Signal Info / Pro can’t support dual sim phones - unfortunately. What means a positive 85 dBm on my device ? On some devices (e.g. Samsung Galaxy S II/III, Galaxy Note ...) there is a positive dBm value from 85. This value is incorrect. The error is generated by a modified modem firmware from the mobile phone manufacturer. The only thing what you can do is to wait on a firmware update. In the most cases with the new firmware the problem is solved. Under the Android menu \\Settings\About phones\Status you can see the mobile signal strength. After visiting the menu the mobile value is taken from my app, but with no refresh. Can not find any widgets ? You must copy the app back to phone memory. Than you can find the widgets. This “bug” exists only on older Android versions. Where can I find the log files ? The log files are stored under following path: \\sdcard\NetworkSignal\log_wifi_net_+date+_.csv \\sdcard\NetworkSignal\log_mobile_net_+date+_.csv The file format is .csv (text file) with a “,” as delimiter. With this info you can import the file e.g. with Microsoft Excel. Note: You must IMPORT the file with Excel, not OPEN it. Network Signal Info / Pro permissions and why ? android.permission.VIBRATE For the function LOST SIGNAL WARNER. android.permission.ACCESS_WIFI_STATE android.permission.CHANGE_WIFI_STATE Are needed for the information on the WLAN tab. android.permission.LISTEN_DATA_CONNECTION_STATE android.permission.READ_PHONE_STATE android.permission.LISTEN_DATA_ACTIVITY android.permission.ACCESS_NETWORK_STATE Are needed for the information on the Mobile tab. android.permission.WRITE_SETTINGS android.permission.WRITE_EXTERNAL_STORAGE android.permission.ACCESS_FINE_LOCATION android.permission.ACCESS_COARSE_LOCATION android.permission.ACCESS_COARSE_UPDATES For the log and map functions. android.permission.INTERNET For the advertising (free version), the access to the cell tower databases and to get the external IP address. android.permission.WAKE_LOCK For the log functions to let screen on during logging (only Pro version). android.permission.RECEIVE_BOOT_COMPLETED Only for the LOST SIGNAL WARNER. Start the service automatically after boot (only Pro version). WiFi Overview 360 Pro / WiFi Overview 360 Why does the app need LOCATION PERMISSION and why does the PERMISSIONS need to be approved? This is unfortunately due to Google. As of November this year, all apps published in the Google Play Store must be compiled with the target SDK 28 (Android 8). As a result, certain permissions need to be acknowledged by the user and location tracking must be enabled to obtain WLAN scan results. Widget problem is solved too in the new version. Android 6 - Can not delete known Wi-Fi-network ? Unfortunately, since Android 6 is it no longer possible to delete known Wi-Fi networks, unless the network has been connected previously with this application. Can not find any widgets ? You must copy the app back to phone memory. Than you can find the widgets. This “bug” exists only on older Android versions. After select any other tab as the main tab, the app open the new tab and close it immediately ? Go to the the Android menu ... \\Settings\Developer options\Don’t keep activities ... and unmark it. Can not find the “tacho signal meter” on the WLAN Info tab ? After touch the screen you can find a slider on the bottom. Pulling the slider up an you can activate the “tacho”. Android 6, can not see any WLAN ? Since Android 6 Google has changed the permissions for WLAN scan results. GPS location must be enabled. Enable “YOUR LOCATION” and you can scan your environmant. The reason for this change? I don’t know. Android 6, no MAC address, no frequency, no channel, no encryption ? Since Android 6 Google has changed the permissions for WLAN scan information and your privacy. The Mac address can no longer be read. To see your WLAN frequency, channel and encryption, you must enable your GPS location. The reason for this change? I don’t know.

SUPPORT